Shipping policy

Shipping & Delivery Policy

Thank you for choosing Rubaaro. We take pride in delivering your jewellery safely, securely, and swiftly. All orders are packed with care in tamper-evident packaging and dispatched directly from our central operations facility in Kanpur, Uttar Pradesh.

1. Order Processing & Dispatch Timelines

  • Processing Time: All confirmed orders are processed, quality-checked, and handed over to our logistics partners within 24 to 48 business hours (excluding Sundays and national holidays).

  • Order Cut-Off: Orders placed after 4:00 PM IST will begin processing the following business day.

2. Shipping Charges & Delivery Estimates

Shipping Type Applicable Orders Estimated Delivery Time Shipping Cost
Standard Express (Prepaid) UPI, Cards, Net Banking 3 – 5 Business Days FREE
Cash on Delivery (COD) Cash on Delivery Orders 4 – 6 Business Days FREE / Nominal fee at checkout

Note: Deliveries to remote areas, North-East regions, or deep rural pincodes may take an additional 2–3 business days.

3. Cash on Delivery (COD) Guidelines

  • To prevent fraudulent bookings, COD orders may require a quick confirmation via automated WhatsApp message, SMS, or verification call from our team prior to dispatch.

  • Please ensure exact cash is kept ready at the time of delivery, as delivery executives do not carry change.

  • Refusing an active COD order at your doorstep without valid reason will result in your address/number being restricted from future COD privileges.

4. Real-Time Order Tracking

  • As soon as your order is dispatched from our Kanpur facility, a tracking link with the courier partner details (e.g., Blue Dart, Delhivery, Xpressbees, DTDC) will be automatically sent to your registered email address and WhatsApp number.

  • Please allow 12–24 hours for the tracking link to update its initial transit scan.

5. Tampered or Damaged Outer Packaging

  • Never accept a package that is torn, crushed, unsealed, or visibly opened.

  • If the outer courier flyer appears heavily tampered with, refuse delivery immediately and report it to us within 2 hours at support@rubaaro.com.

  • Once signed for and accepted, outer package integrity is deemed intact, and claims of missing items must rely solely on the Mandatory Uninterrupted Unboxing Video from start to finish.

6. Incorrect Addresses & Failed Delivery Attempts (RTO)

  • Customers are strictly responsible for providing a complete shipping address (including house/flat number, street, landmark, and valid 6-digit pin code) along with an active contact number.

  • Our courier partners attempt delivery up to three (3) times before returning the parcel to our Kanpur hub (Return to Origin - RTO).

  • If a package is returned to us due to an incorrect/incomplete address or customer unavailability, a re-shipping fee of ₹100 will apply to re-dispatch the order.

7. Logistics Delays & Force Majeure

  • While we partner exclusively with top-tier courier networks across India, delivery timelines are operational estimates and not strict legal deadlines.

  • Rubaaro is not legally or financially liable for shipping delays caused by weather disruptions, regional strikes, national/state holidays, carrier logistics bottlenecks, or force majeure events.

8. Shipping Support

For any shipping queries, address modifications prior to dispatch, or tracking assistance:

  • Brand: Rubaaro

  • Dispatch Hub: Kanpur, Uttar Pradesh, India – 208001

  • Email: support@rubaaro.com

  • WhatsApp Support: Updating Soon (Mon – Sat | 10:00 AM – 7:00 PM IST)